Mapping the Customer Journey in the Age of Non-Linear Decision Making
Mark Hughes
Meet the Speaker
Introduction
What's going on with the funnel?
Zoom Out
Understand the User Beyond Your Product.
Create compelling advertising with seamless customer experience to let your users choose their own adventures.
Resources:
- Download our Example Challenger Groups to use instead of Personas to get a better picture of your audience
- Tips to Increase Audience Reach
Use Technology
But Use It Carefully.
Technology can help wrangle the spider web of the modern funnel but is an expensive desk ornament if not utilized properly. Carefully select technology that will help enhance your efforts, not complicate them unnecessarily. Onboard new tech slowly, choosing one platform to undertake at a time.
Resources:
Check out Reforge's MarTech Explorer to sort, filter, and learn about the best MarTech platforms.
Use Data Correctly
Misusing data ruins great marketing.
In digital, if it moves you can measure it. But that doesn’t mean you should care about it. Have a great measurement plan in place before you launch. Be patient; performance marketing is typically optimized over a 3-6 month period.
Resources:
- Learn more about Data-Driven marketing, developing measurement plans, evaluating data on campaign performance, and more
Have a Roadmap
It's a Marathon, not a Sprint.
Using a roadmap helps you understand your organizations readiness to progress onto new projects, initiatives, software, campaigns, and more. Just because something is important, doesn't mean it needs to happen now—and if your organization isn't ready to take it on, it will be difficult to implement. Using a roadmap helps map out what's important and possible today, while preparing for future initiatives.
Be Relentlessly Helpful
Be principled and meet your stakeholders where they are
Be principled, have fun, be creative and meet your stakeholders where they are, with a focus on being helpful and connecting users with your brand.
The Funnel is Dead, Long Live the Funnel
At Oodle, we challenge the traditional marketing funnel paradigm and dive into the complexities of today's non-linear customer journey. We offer insights and strategies to navigate this evolving landscape with precision and creativity.

Want to learn more? We've Got You Covered.
Drop your email address and we'll reach out with more cool tips and tricks, industry trends, and can setup a call if you want to talk to a person.
Meet the Speaker
From a young age, Mark Hughes embraced the spirit of entrepreneurship, learning to run a business before he learned to drive. Building on those early experiences Mark earned a double major in Marketing and Management from Xavier University.
Today, he is a founder of Oodle, one of the fastest-growing digital agencies in America, where he lays the groundwork for success with innovative strategies that deliver outstanding results.
