Case Study

Enhancing UX for Scalability, Usability & Lead Growth

Client

University of Cincinnati Online

Industry

Higher Education

Goals and Objective

Enhance user experience to boost lead generation and optimize the website for scalable growth, supporting an expanding program portfolio while maintaining consistency.

The Challenge

Since partnering with Oodle, UC Online has experienced remarkable growth. However, with this growth came the complexities of managing an ever-expanding website, struggling with outdated structures, and an inefficient, inconsistent UX.

To sustain growth and meet long-term enrollment goals, UC Online needed a proactive approach to website optimizations and UX enhancements. They also needed to find ways to enhance the WordPress site's performance while maintaining the structure within their existing CMS.

The Solution

Moving beyond our initial break/fix partnership supporting the inherited site, Oodle took a strategic approach to elevate UC Online's digital presence.

We began with a comprehensive website and UX audit to identify key gaps and areas for improvement. This audit allowed us to create a clear roadmap, helping us prioritize enhancements that would address both immediate needs and long-term goals.

UX Improvements

We streamlined navigation, created a clearer information hierarchy throughout the site, optimized mobile experience to ensure seamless access on any device, improved overall site speed, and enhanced search functionality for easier program discovery.

Content & Functionality Enhancements

We developed, implemented, and maintained a tuition calculator, introduced a program comparison tool to help prospective students make informed decisions, and launched a chatbot to improve program discoverability.

Backend & Scalability

We upgraded backend systems within WordPress to enhance usability across a large team of content managers. We developed several flexible templates with plug and play modules to enhance program page content, allowing for easy updates and scalability, while maintaining consistency across the site. We also integrated career and faculty APIs, and developed several automated tools within the CMS to dynamically update information, minimizing manual content management.

The Results

X

increase in engaged sessions per use since 2021

%

Increased engagement time since 2021

%

decrease in bounce rate since 2021

The Takeaways

User-Centered Design

Prioritizing the user experience ensures a more engaging, intuitive site. This approach keeps prospects engaged and fosters better lead generation and conversion.

Empowering Content Managers

Improving backend usability makes it easier for content managers to update and maintain the site, resulting in more accurate, timely, and engaging content.

Continuous Improvement

Websites are dynamic and should evolve with user expectations. Ongoing optimization ensures your site stays relevant, engaging, and effective in meeting long-term goals.

Scalability with Flexibility

Designing with growth in mind allows for seamless expansion. A flexible, scalable website can support increased program offerings without sacrificing user experience.

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