Case Study

Bridging Gaps in Franchise Harmony and Revenue Growth at Jellystone Park

Client

Jellystone Park

Industry

Entertainment & Leisure

Goals and Objective

Enhance brand awareness and increase park visits nationwide.

The Challenge

Jellystone Park’s challenges were primarily rooted in a disconnection between franchisees and the parent brand. The absence of unified digital guidelines led to a disjointed and confusing customer experience. And without a digital strategy encompassing both the brand and its franchises, marketing efforts often overlapped, resulting in market cannibalization and weakened brand efficacy.

The Strategy & Solution

We implemented a digital co-op program enabling franchise parks to participate in a collective digital marketing effort that would promote both their individual locations and the global Jellystone brand.
YOGI BEAR and all related characters and elements © & ™ Hanna-Barbera. (s19)

Organic Social Media Support

By leveraging organic social media strategies, the program aimed to increase engagement and build a strong community feel around each park, enhancing visibility and connection with the audience.

Drive to “Book Now” Actions

The campaign focused on directing significant traffic to “Book Now” options on individual park pages. While detailed tracking was limited beyond initial clicks due to the franchising model, this strategy was crucial in driving initial customer actions toward bookings.

Robust Multi-Channel Marketing

A comprehensive approach was taken with multi-channel marketing, integrating social media, search engine marketing, and programmatic advertising to create a cohesive and dynamic promotional effort. This strategy ensured consistent messaging across all channels, significantly boosting revenue and enhancing the brand's market presence.

The Results

135% increase in park reservations

Doubled brand awareness

Improved CX scores by 60%

The Takeaways

Unified Brand Strategy Is Crucial

A cohesive brand strategy across all franchises significantly enhances the brand's market presence and customer loyalty.

Digital Integration Transforms CX

Comprehensive digital strategies that include web, mobile, and CRM streamline operations and dramatically improve the customer experience.

Collaboration Amplifies Impact

Encouraging collaboration among franchisees under a unified digital strategy can lead to significant gains in both individual and collective goals.

Design

Collaborate

Engage

Let's Build Together

Grow

Transform

Create

We've got friends with benefits.

© 2024. Comcage LLC, DBA Oodle. All rights reserved. The trademarks, logos, and service marks (“Marks”) displayed on this website, including but not limited to the Oodle name, design, and slogans, are trademarks of Comcage LLC. | Privacy Policy